At Yivo Library Books, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are committed to providing a fair and transparent refund process. This Refund Policy outlines the conditions under which refunds, exchanges, or returns are accepted, ensuring a smooth and reliable experience for our customers.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
- Damaged or Defective Items: If a book or product arrives damaged, defective, or unreadable.
- Incorrect Orders: If you receive an item that differs from what you ordered.
- Duplicate Orders: If a duplicate purchase occurs due to website or payment errors.
Please note that digital products, gift cards, or items explicitly marked as non-refundable are not eligible for refunds unless required by law.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our Customer Support team within 14 days of receiving your order.
- Phone: +1 801-445-1330
- Email: [email protected]
- Provide your order number, details of the issue, and any supporting evidence (e.g., photos of damaged items).
- Our team will review your request and respond within 3–5 business days with instructions for the return or replacement process.
3. Return Instructions
For eligible items:
- Ensure the product is securely packaged to prevent further damage during transit.
- Include the original receipt or proof of purchase.
- Ship the item to the following address:
6763 Jaquenetta Dr, Sparks, NV 89436, United States
Return shipping costs are generally the responsibility of the customer, except in cases where the return is due to our error (e.g., defective or incorrect item).
4. Refund Processing
Once the returned item is received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- If the original method is unavailable, we will contact you to determine an alternative refund method.
Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
5. Exchanges
If you prefer an exchange rather than a refund:
- Contact our Customer Support team with your request.
- Exchanges are subject to product availability.
- Items must be in original condition, unless damaged or defective upon delivery.
6. Non-Refundable Items
Certain items are non-refundable, including:
- Digital downloads or e-books marked as final sale
- Gift cards and promotional vouchers
- Items that have been used, altered, or damaged by the customer
We clearly indicate non-refundable items on the product page to prevent confusion.
7. Contact Information
For questions, concerns, or assistance regarding refunds, please contact our Customer Support team:
Phone: +1 801-445-1330
Email: [email protected]
Address: 6763 Jaquenetta Dr, Sparks, NV 89436, United States
Our team is committed to providing timely support and ensuring your satisfaction with every purchase.
8. Updates to This Refund Policy
We may update this Refund Policy periodically to reflect changes in business practices, legal requirements, or product offerings. Any updates will be posted on this page, and your continued use of our website constitutes acceptance of the revised policy.